Livecast - Unconventional Wisdom

How To Accelerate Growth with Customer Centricity


You’ll learn:

  • Why companies are moving to customer-centric models
  • Common internal obstacles that delay customer-centric initiatives
  • How the best leaders are able to overcome those obstacles

Companies that create exceptional customer experiences outperform their peers, but it takes too long to get there. According to Harvard Business School, more than 30% of the Fortune 500 have moved to customer-centric business models, but it takes an average of 3 years to see positive results.

We think you can do better.

At Catalant, we’ve helped hundreds of the world’s leading companies execute faster on their customer-centric initiatives. Access the recording of this exclusive livecast featuring Thomas Roberts, Global VP of Business Enablement, to hear insights from leading customer-centric organizations and initiatives.

This livecast, the third in a series called Unconventional Wisdom, covers a broad range of topics, with practical advice for driving successful customer-focused initiatives.

Access the Recording

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About Thomas Roberts

For more than two decades, Thomas Roberts has helped large organizations identify obstacles and opportunities to transformation, improve profitability, and deliver innovation. He’s worked in leadership roles at J.P. Morgan and Citigroup, as an executive advisor at CEB and was VP, Advisory Leader, EMEA Corporate Finance Practice at Gartner, where he led the organization’s response to Brexit.

He is currently Vice President of Worldwide Business Enablement and Insights at Catalant Technologies, Inc.

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