Originally aired: Thursday, April 9th, 2020

How To Win With A Customer-Led Culture with Diane Magers

Customer experience executive shares practical tips for aligning executives and teams around your customer.

In uncertain economic times, business leaders need to focus more than ever on customer experience. How they deliver for their customers in hard times can be the difference between struggling and thriving for years to come. In this exclusive LiveCast, customer experience expert Diane Magers shares insights from decades spent helping large organizations drive customer-led transformations through good times and bad. Using real-world examples, this brief but high-impact conversation will help forward-thinking business leaders:

  • Secure and maintain executive buy-in for customer-led transformation

  • Identify the skills and behaviors required to execute on customer-centric initiatives

  • Understand and track the ROI of strategic customer experience initiatives

This livecast was the second in a series to draw insights and knowledge from experts outside of Catalant. Access the recording to hear Rob and Diane's conversations on creating a customer-led culture.

Access On-Demand

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Previous LiveCasts

01: What Smart Organizations Know About Digital Transformation

July 10TH 

02: Cost Optimization from the Crow's Nest to Drive Efficiency

Septmber 10TH 

03: How to Accelerate Growth with Customer Centricity

October 16TH 

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Meet Your Hosts

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About Rob Biederman

Rob Biederman is the co-founder and co-CEO of Catalant Technologies, the market leader enabling companies to get from strategy to execution faster.

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About Diane Magers

With over 25 years of Customer Experience leadership with brands like AT&T and Sysco, Diane has led transformations to embed customer and employee engagement with definable business benefit. She is currently interim CEO for the Customer Experience Professionals Association, and founder of Customer Experience Catalysts, a customer experience excellence consultancy.