Originally aired: Thursday, April 9th, 2020
How To Win With A Customer-Led Culture with Diane Magers
Customer experience executive shares practical tips for aligning executives and teams around your customer.
In uncertain economic times, business leaders need to focus more than ever on customer experience. How they deliver for their customers in hard times can be the difference between struggling and thriving for years to come. In this exclusive LiveCast, customer experience expert Diane Magers shares insights from decades spent helping large organizations drive customer-led transformations through good times and bad. Using real-world examples, this brief but high-impact conversation will help forward-thinking business leaders:
Secure and maintain executive buy-in for customer-led transformation
Identify the skills and behaviors required to execute on customer-centric initiatives
Understand and track the ROI of strategic customer experience initiatives
This livecast was the second in a series to draw insights and knowledge from experts outside of Catalant. Access the recording to hear Rob and Diane's conversations on creating a customer-led culture.